AHeirloom 12" Wedding Cake Stand - Maple
From American Heirloom
Our custom made cake stand in maple makes any cake stand out. Beautiful, functional, and sturdy, our cake stands are made to be the perfect means of proudly displaying your cakes.
As always we have sourced an FSC certified hardwood to create these magnificent cake stands' bases, with a durable top plate and bottom for the base.
- Finish: Maple
- Top plate: 12"
- Bases: 5- 3/4" around at the bottom, and approximately 5" tall.
- Overall height: 5- 1/4" inches tall.
AHeirloom believe in their small business and manufacturing in the United States. The pieces are designed to be cherished and passed down -- to engage those who use them and resonate with each use. Their quality comes not only from the design and materials, but from their belief in new manufacturing techniques. Whether things are made by hand or by machine, they can be timeless.
How can I track my delivery?
To track your parcel simply contact us for you tracking reference and then enter your tracking reference HERE
Can my order be sent internationally?
Glad you asked, yes it can. We deliver to 120+ countries, delivery times vary. If you need a rush order, please contact us and we will try our best to arrange it. Everything is sent from our work space in Dorset, UK, so you may need to pay local import duty.
How do I know when my order has been dispatched?
Once we've dispatched your items, we'll send you an email to the email address you used to place the order. Occasionally we dispatch items separately so you may get more than one email. Just so you know, any orders placed over the weekend or on a Bank Holiday will not be dispatched until the next working day.
We have a growing catalogue of ready to send products running parallel to our hand made bespoke service. All products ready to send are dispatched next working day via a 1-2 day service. Hand made products have a make time guideline on each listing, they will be sent via a 1-2 day delivery service once made. For rush orders or special requirements, please contact us.
Deliveries will take place between 8am and 6pm and in most cases a signature will be required, If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.
You can enter delivery instructions when you're placing your order e.g. "leave with neighbour". However Prop Options are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.
Estimated delivery times all exclude weekends and Bank Holidays. We will confirm the expected delivery date at the checkout when you place your order and this information will be included in your order confirmation email.
Free UK Delivery T&C's
We are pleased to offer free UK delivery across our store for all qualifying orders over £35. Unfortunately, due to the logistics with our couriers, it is not possible to offer free delivery to offshore locations, such as the Channel Islands and the Isle of Man. In these locations standard shipping rates apply and will be calculated at checkout.
When an order consisting of multiple items contains a custom or pre-order product, the entire order will be shipped together once your custom or pre-order product is available for despatch. If you require your order products sooner, please get it touch and we'll be happy to help.
My order hasn't been delivered
If your order has not been delivered within the timescales for your country, please contact us. Please remember to include your order number within your message as this will help us speed up the search for your order.
If we're unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration we will investigate the claim and advise you of the outcome.
If you think there is a fault with an item you have received, please contact us will will work with you to resolve this.
Incorrect or missing item in my parcel
If you have received an incorrect item or an item is missing from your order, please Contact Us with details of the error. Please remember to include your order number within your message, as this will help us speed up the search for your order details.
If we are unable to locate your missing items, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome.
We offer the right to return within 14 days of purchase.
You must contact us within 14 days and we must receive your return within 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note - return orders may be subject to a £2.00 restock and admin fee. This will be deducted from your refund.
Additional non-returnable items:
• Gift cards
• Downloadable software products
• Bespoke and custom pieces
To complete your return, we require a receipt or proof of purchase, such as your email order confirmation or invoice that arrives in your order. Please ensure you include your name, order number and reason for return in your parcel - failure to do so may result in your refund being declined.
There are certain situations where only partial refunds are granted including, but not limited to:
Any item not in its original condition, is damaged or has missing parts for reasons not due to our error Any item that is returned more than 30 days after deliveryAny item returned that has not had postage and/or customs duties and taxes covered in full by the customer. Refunds
Once your return is received and inspected, we will begin processing your refund. We will notify you via email if for any reason your refund is rejected. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Refunds can take up to 10 days to process and once complete, please allow 3-5 days for the funds to return to your original payment method.
Please note that return orders may be subject to a £2.00 restock and admin fee which we will apply to your order and will be deducted from your total refund amount.
Late or missing refunds
If you don't appear to have received your refund, we'd kindly ask you double check your bank account. Then please contact your credit card company and/or bank as there is often a processing time before a refund is received and credited.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com and we will be happy to investigate further.
Any sale or 'seconds' items ordered are final and not eligible for refunds unless in exceptional circumstance. Only regular priced items may be refunded. If you have any issues with your order, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, or would like to exchange your purchase for an alternative product, please send us an email at email@example.com stating your reason for return. Once authorised by us, please send your item to: Prop Options LTD. Unit 1B, 6 Holton Point, Holton Heath Trading Park, Poole, BH16 6FL, UK.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should send your product to: Prop Options LTD. Unit 1B, 6 Holton Point, Holton Heath Trading Park, Poole, BH16 6FL, UK. Please ensure you include your name, order number and reason for return in your parcel - failure to do so may result in your refund being declined. All returns must be authorised by us prior to sending, please email us at firstname.lastname@example.org.
You, the customer, are responsible for paying all shipping costs for returning your item(s). Relevant shipping costs associated with your order are non-refundable. If you request a refund, any shipping costs or duties and taxes incurred by us will be deducted from your refund.
When requesting an exchange, please be aware that depending on your address the time it may take for your exchanged product to reach you may vary.
If returning your order, or an item from your order, we strongly advise that you use a signed and tracked postal service and, where necessary, purchase shipping insurance. Please always request proof of postage with tracking information and keep this safe until your return is complete. We are not responsible for the return of your item(s) and are unable to guarantee that we will receive them. If items are lost or damaged in the post it is your responsibility to claim for this loss from the postal or courier service you have used.
When caring for and cleaning your stand, please use hot soapy water only. Abrasive cloths and detergents should not be used. This item is not suitable for the dishwasher.
Although the highest amount of care has been taken to ensure each product is food-safe and ready for you to use, please wash before first use.